1. Introduction

Supportify AS ("Supportify", "we", "us", or "our") operates the Supportify AI platform (getsupportify.ai) and the Supportify Shopify application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

For Merchants (Our Customers)

Account information: email address, store name, Shopify store URL
Billing information processed through Shopify's billing system
Chatbot configuration and knowledge base content you provide
Usage analytics (session counts, feature usage)

For End Customers (Shoppers)

Chat messages sent through the Supportify widget
Email addresses (only when voluntarily provided for email verification)
Session metadata (browser type, approximate location from IP)

3. Data Retention

Chat sessions and messages are automatically deleted after 90 days in compliance with GDPR and Shopify data protection requirements. Billing records are retained for the legally required period.

4. Data Processing

We use Anthropic's Claude AI models to process chat messages and generate responses. Messages are sent to Anthropic's API for processing but are not used for model training. We process data on servers located in the EU (Stockholm region).

5. Your Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Restrict processing of your personal data
Data portability
Object to processing

6. Contact Us

For any privacy-related questions or to exercise your rights, contact us at: support@supportify.no

Supportify AS
Tordenskiolds gate 2
0160 Oslo, Norway