Most support tools route a question to a person. Supportify resolves it: finds the order, books the return, cancels, refunds, answers from your own catalogue — and only involves you when it genuinely should. 78% of conversations end without anyone on your team reading them.
50 conversations free · no card · live in an afternoon
5.0on the Shopify App StoreHi! Ask me anything about your order, a return, or what fits — I can sort most of it right here.
Where is my parcel? I ordered four days ago.
It left the warehouse last night and reached the Ålesund depot an hour ago. Your parcel locker should have it tomorrow morning.
Working every night for
What it does
A chatbot answers. An agent acts. The difference is whether it can reach your Shopify admin, your carrier and your catalogue — and whether it is allowed to change anything.
Verifies who is asking, pulls the order from Shopify, and reads the live carrier status. “Where is my parcel” is a third of most queues and it never needs a person.
Calls it makes
Books the return, generates the label with Shipmondo or your own carrier account, holds the replacement stock, and emails the customer — inside your return policy, not around it.
Calls it makes
Pre-purchase questions are revenue, not cost. Sizing, materials, stock, compatibility — answered from your catalogue, with the right product put in the basket.
Calls it makes
When something needs judgement, it opens a ticket with the order, the history and what it already tried attached. You start from a briefed case, not a cold “hi, can you help”.
Calls it makes
The dashboard
Chat, Gmail, Outlook, Instagram and Messenger arrive in the same place, already triaged — with the AI’s draft waiting where a person is genuinely needed.
Every channel in one list, grouped by what actually needs you. “Needs a human” stays still while the AI queue drains underneath it — that is the whole product in one screen.
Henrik AspaasZip broke after two weeks — video attached1h ago
Karl-Fredrik WittgensteinOrder #10432 undelivered after 14 days — considering cancelling3h agoIngrid Marie FalkenbergWholesale enquiry: 200 units for a pet chain in Trøndelag9h ago
Vegard RønningCharged twice for order #1039814h agoHedda LorentzenCan you check order #10455?1h ago
Birk SandvikHe weighs 32 kg — which size fits?1h agoAlma RugeNever got the discount code by email2h agoThea Njarga-UtsiWhen is the XL back in stock?6h agoCharlotte WiikChange the delivery address on #104415h agoAmalie SørensenQuestion about allergy-friendly food4h agoMats BakkeDiscount code will not apply3h agoAcross every store, right now
Live from the Supportify platform, updated every five minutes.
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
“Fantastic app that helps us and our customers enormously! It is absolutely genius and really works like a real employee for us — it lets us answer customers lightning fast.”
“Great support and follow-up all the way — both for me and for my customers.”
“We use Supportify’s chatbot and it is really exciting and great for our store. We’re now also setting up automated email replies — this will save us a huge amount of time and give customer service a very effective tool.”
“It takes a little work to train the AI, but the support is really great and the software keeps getting better — improvements ship continuously and it already helps many of our customers!”
“The app works really well with Shopify and was surprisingly easy to set up. What we like best is how user-friendly it is — and the support is top-notch when we need it.”
“Great app that has gained many features lately and is under rapid development — new things arrive constantly. It replaced ZipChat for us. Great support!”
“Brilliant app! The AI chat saves us so much time and makes everyday life much easier. The team is professional and quick to help when we need it. Highly recommended!”
“Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
“A surprising amount of functionality — it can answer all kinds of inquiries. It does everything from giving information to actually performing actions, like adding an address to an order.”
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
“Fantastic app that helps us and our customers enormously! It is absolutely genius and really works like a real employee for us — it lets us answer customers lightning fast.”
“Great support and follow-up all the way — both for me and for my customers.”
“We use Supportify’s chatbot and it is really exciting and great for our store. We’re now also setting up automated email replies — this will save us a huge amount of time and give customer service a very effective tool.”
“It takes a little work to train the AI, but the support is really great and the software keeps getting better — improvements ship continuously and it already helps many of our customers!”
“The app works really well with Shopify and was surprisingly easy to set up. What we like best is how user-friendly it is — and the support is top-notch when we need it.”
“Great app that has gained many features lately and is under rapid development — new things arrive constantly. It replaced ZipChat for us. Great support!”
“Brilliant app! The AI chat saves us so much time and makes everyday life much easier. The team is professional and quick to help when we need it. Highly recommended!”
“Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
“A surprising amount of functionality — it can answer all kinds of inquiries. It does everything from giving information to actually performing actions, like adding an address to an order.”
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
“Fantastic app that helps us and our customers enormously! It is absolutely genius and really works like a real employee for us — it lets us answer customers lightning fast.”
“Great support and follow-up all the way — both for me and for my customers.”
“We use Supportify’s chatbot and it is really exciting and great for our store. We’re now also setting up automated email replies — this will save us a huge amount of time and give customer service a very effective tool.”
“It takes a little work to train the AI, but the support is really great and the software keeps getting better — improvements ship continuously and it already helps many of our customers!”
“The app works really well with Shopify and was surprisingly easy to set up. What we like best is how user-friendly it is — and the support is top-notch when we need it.”
“Great app that has gained many features lately and is under rapid development — new things arrive constantly. It replaced ZipChat for us. Great support!”
“Brilliant app! The AI chat saves us so much time and makes everyday life much easier. The team is professional and quick to help when we need it. Highly recommended!”
“Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
“A surprising amount of functionality — it can answer all kinds of inquiries. It does everything from giving information to actually performing actions, like adding an address to an order.”
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
“Fantastic app that helps us and our customers enormously! It is absolutely genius and really works like a real employee for us — it lets us answer customers lightning fast.”
“Great support and follow-up all the way — both for me and for my customers.”
“We use Supportify’s chatbot and it is really exciting and great for our store. We’re now also setting up automated email replies — this will save us a huge amount of time and give customer service a very effective tool.”
“It takes a little work to train the AI, but the support is really great and the software keeps getting better — improvements ship continuously and it already helps many of our customers!”
“The app works really well with Shopify and was surprisingly easy to set up. What we like best is how user-friendly it is — and the support is top-notch when we need it.”
“Great app that has gained many features lately and is under rapid development — new things arrive constantly. It replaced ZipChat for us. Great support!”
“Brilliant app! The AI chat saves us so much time and makes everyday life much easier. The team is professional and quick to help when we need it. Highly recommended!”
“Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
“A surprising amount of functionality — it can answer all kinds of inquiries. It does everything from giving information to actually performing actions, like adding an address to an order.”
Results
Two stores, two markets, two very different catalogues. The numbers come from their own dashboards.
Outdoor equipment · Norway
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
Frivannsliv sells outdoor gear where the questions are specific — sizing, materials, what fits which season. The agent answers from the store’s own catalogue and knowledge base, tracks the order when that is the real question, and books the return when it is not.
Beauty and cosmetics · United States
“It has taken a huge load off our customer service team — so much less manual back-and-forth, while customers still get fast, helpful answers.”
Hours a day went to the same product questions: ingredients, shades, compatibility, restock dates. Supportify was live in an afternoon. Within a week the queue had halved — and the conversations that used to be cost started closing sales.
B2B · industrial components · United States
WidgetCo manufactures corks, stoppers and wood plugs, and sells them in bulk to trade buyers. The questions are dimensional — which diameter fits which bore, what a taper measures at both ends, what ships today in quantity. Those have exact answers in the catalogue and no answer at all in a support agent’s memory, which is why they used to arrive as email and leave as a quote request. The agent reads the catalogue and answers them at the moment the buyer is sizing the part.
Pricing
You pay per conversation the agent handles. Not per seat, not per contact in a database, not a monthly floor you have to grow into.
Every store gets 50 conversations free to start with. No card, no contract, cancel from the Shopify admin.
What you are not charged for
Questions
Supportify is an AI customer support agent built specifically for Shopify merchants. It connects to your store, reads your products, policies, and order data in real time, and handles customer inquiries across all your channels automatically. Measured across every conversation on the platform, Supportify resolves 78% of support tickets without any human involvement—escalating only the cases that genuinely need a person.
Product information is read directly from your Shopify store in real time—so it is always up to date with no manual syncing. For policies, FAQs, and other custom content, you can upload documents (TXT, HTML, PDF), sync pages from URLs or sitemaps, or let us pull content from your Shopify blog and policy pages automatically. The AI uses semantic search to provide accurate, contextual answers.
The AI automatically creates a support ticket for your team with the full conversation transcript, customer details, and any actions already attempted. Your customer receives an email with a ticket number to track progress. Your team gets complete context—nothing is lost in the handoff.
The key difference is that Supportify is built exclusively for Shopify and takes real actions—cancelling orders, processing returns, creating shipping labels, and even placing orders on behalf of customers. Gorgias and Zendesk are general-purpose helpdesks that bolt AI on top; Tidio is primarily a chat tool. Supportify is also usage-based at $0.60 per resolved session with no monthly seat fees, which is significantly cheaper at scale. And with a 78% measured resolution rate, most merchants replace their entire support inbox.
The AI can look up orders, check fulfillment status, cancel orders with refunds, edit unfulfilled orders, and create draft orders. For returns, it handles the full flow: verifying the customer via email, creating the return in Shopify, generating a shipping label through your configured provider (Shipmondo, Profrakt, or ShipEngine), and sending confirmation to the customer.
Not a problem. If your shipping or logistics provider is not yet integrated, just reach out to us and we will build the integration for you—typically within a few days. We are happy to support any provider you need.
Yes, and for most stores it increases conversions from day one. The AI detects buying intent and shifts into sales mode, referencing the product's key benefits and USPs, pulling in real customer reviews to write compelling copy, and handling objections before they kill the sale. It knows which product the customer is currently viewing without them having to say anything, so the conversation is always in context. When a customer is ready to buy, the AI can create the order directly in Shopify—no redirect to checkout, no friction. This "agentic commerce" approach removes the last barriers between interest and purchase.
Yes. Supportify AI works across live chat, email (Gmail, Outlook, or any custom email address via SMTP/IMAP), Instagram DMs, Facebook Messenger, and WhatsApp. Every channel feeds into a single unified inbox—so your team sees all conversations in one place and the AI handles them with full context, regardless of where a customer reached out. No more switching between platforms or missing messages.
Start today
Install from the Shopify App Store, point it at your store, and watch the first conversations resolve themselves. No contract, no seat licences, no setup fee.
