Every channel
One agent, everywhere.
Chat, email, Instagram and Messenger, each customer answered in their own language.
Store chat
Gmail
Outlook
Instagram
Messenger
WhatsAppSoon
Replies in each customer’s own language
The AI agent that resolves support end to end
Automate up to 90% of your customer support without adding headcount. The agent works inside your store, warehouse and carrier systems, so it solves the case instead of passing it on. You only pay when the AI handles a conversation.
50 free conversations to start · No setup cost · Live in minutes
Maja Lund
via Email
9:41
Maja Lund
My lamp arrived this morning and the glass shade is cracked. Photo attached.IMG_2041.jpg
5.0 on the Shopify App Store GDPR · servers in the EU Replies in your customer’s language
Agentic support
It doesn’t route tickets. It resolves them.
Tracking, edits, returns, refunds and sales are done in your own systems, end to end, so your team only sees the cases that need a person.
Order tracking
Finds the parcel.
Reads the order and the live carrier scan, then gives a real delivery time.
Where’s my order?
ShippedMon- Oslo terminalTue
- Out for deliveryToday
- Deliveredby 5 pm
Capabilities
50+ actions, built in.
Orders, returns, refunds, subscriptions and shipping, done in the systems you already run.
- Track parcels
- Change addresses
- Cancel orders
- Swap sizes
- Issue refunds
- Book returns
- Create orders
- Discount codes
- Gift cards
- Pause subscriptions
- Pickup points
- Check warehouse stock
- + 40 more
Pre-sales
Sells from your catalogue.
Answers sizing, stock and fit from your own products, and links straight to the right one.
Is the shell jacket warm enough for October in Oslo?
On its own it’s best down to about 0°C. For October evenings, pair it with the merino layer. Size M is in stock.
- Shell JacketWaterproofkr 2 490Suggested
- Merino LayerUnder a shellkr 899
- FleeceColder dayskr 1 290
Guardrails
Acts only inside your rules.
Every action is a switch you control, every change is logged, and the rest goes to a person.
- Track orders
- Change shipping address
- Cancel unfulfilled orders
- Book returns and labels
- Issue refundsgoes to your team
Activity log
- 08:31Changed the address on #10842
- 08:47Refund asked for on #10790, sent to your team
- 09:02Cancel refused on #10811, already picked
Prices never change silently
An edit that changes what an order costs needs the customer’s yes first.
Verified before personal data
Customers prove their email before an order is shown or changed.
Draft mode per channel
Have it write replies for a person to approve until you trust it.
GDPR, servers in the EU
A data processing agreement and your own retention period.
Results
Less queue from the first week
Live figures from the whole platform, and named stores’ own numbers, published with their permission.
- resolved without a human
- 77%
- resolved without a human
- average across every store
- resolved by AI at Sparkfix
- 94%
- resolved by AI at Sparkfix
- Blanda Drops 93% · Drømmerom 90%
- conversations handled
- 32k+
- conversations handled
- on the platform so far
- average first reply
- 0.8s
- average first reply
- day and night, every channel
Live platform figures, updated every five minutes. Store figures from their own dashboards.
Outdoor equipment · Norway
Nine out of ten questions never reach a person.
- conversations handled
- 2,045
- conversations handled
- resolved without a human
- 88%
- resolved without a human
- attributed sales per chat
- kr 260
- attributed sales per chat
Beauty and cosmetics · United States
Support cost halved, and a revenue line that did not exist before.
- of tickets automated
- 82%
- of tickets automated
- lower cost per resolution
- 70%
- lower cost per resolution
- saved every week
- 10+ hrs
- saved every week
B2B · industrial components · United States
A B2B catalogue nobody can hold in their head.
- conversations handled
- 829
- conversations handled
- resolved without a ticket
- 85%
- resolved without a ticket
- orders the agent influenced
- 64
- orders the agent influenced
Reviews
5.0
17 reviews on the Shopify App Store
“The best AI app so far. Easy to coach, easy to use. Highly recommended.”
Frivannsliv88% resolved by AI“Great support and follow-up all the way — both for me and for my customers.”
Sparkfix.no94% resolved by AI“We use Supportify’s chatbot and it is really exciting and great for our store. We’re now also setting up automated email replies — this will save us a huge amount of time and give customer service a very effective tool.”
Drømmerom90% resolved by AI“It takes a little work to train the AI, but the support is really great and the software keeps getting better — improvements ship continuously and it already helps many of our customers!”
Marina Miracle86% resolved by AI“The app works really well with Shopify and was surprisingly easy to set up. What we like best is how user-friendly it is — and the support is top-notch when we need it.”
BagBrokers84% resolved by AI“Great app that has gained many features lately and is under rapid development — new things arrive constantly. It replaced ZipChat for us. Great support!”
RedHeal76% resolved by AI“Brilliant app! The AI chat saves us so much time and makes everyday life much easier. The team is professional and quick to help when we need it. Highly recommended!”
Blanda Drops93% resolved by AI“Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
SLEEPERS EU80% resolved by AI“A surprising amount of functionality — it can answer all kinds of inquiries. It does everything from giving information to actually performing actions, like adding an address to an order.”
Luca & Luce
Built-in helpdesk
Your team handles the rest, in a helpdesk that’s free.
Drop the Gorgias or Zendesk subscription. The cases that need a person arrive briefed in a shared inbox, with unlimited seats at no cost.
Briefed handovers. The order, the history and any photos are on the case, so nobody asks the customer twice.
Drafts written for you. When a person steps in, the reply is already drafted with the order beside it.
Unlimited seats. Add the whole team. No per-agent licence, ever.
Escalated tickets are free. You pay for conversations the AI handles. Everything your team handles costs nothing.
- To do4
- Drafts2
- Mine1
- Tickets6
- VIP customers3
To do
142 resolved by AI today
- Needs youKN
Ida Hansen
Damaged vase, wants replacement
- Resolved by AIAI
Lars Berg
Where is order #10811?
- Resolved by AIAI
Sofie Lind
Return of hiking boots
- Draft readyEM
Mats Eriksen
Discount code not working
- Resolved by AIAI
Karin Dahl
Change address on #10842
Team this week
- KN38 solved9m first reply
- EM31 solved14m first reply
- SO27 solved11m first reply
How it works
Live in minutes, not months
No implementation project and no setup fee. Connect your store and it learns your products, policies and order history on its own.
- 1about 5 minutes
Connect your store
Install from the Shopify App Store or connect WooCommerce. Products, policies and order history are read in automatically.
- 2about 10 minutes
Decide what it may do
Switch actions on one by one, for example tracking and address changes on, refunds off. Set its tone and the rules it follows.
- 3same day
Go live, watch the queue shrink
Turn on chat, email and social. Every conversation, action and handover is in one inbox, so you see exactly what it did.
Compared
One price per conversation. Everything else included.
What the same support costs on Supportify and on the helpdesks brands usually move from.
Supportify
Supportify vs Gorgias
- AI price
- $0.60$0.90 annual / $1.00 monthly
- Seats
- None — unlimited seatsNone — priced per ticket instead
- Free to start
- 50 free, one-timeNone
- Helpdesk for escalated cases
- Included, freeIncluded in plan price
Supportify vs Zendesk
- AI price
- $0.60Quoted by sales, not published
- Seats
- None — unlimited seats$55–$115 per agent/month (annual)
- Free to start
- 50 free, one-timeTrial only
- Helpdesk for escalated cases
- Included, freeIncluded in plan price
Supportify vs Intercom
- AI price
- $0.60$0.99 per outcome
- Seats
- None — unlimited seatsPer seat, plus $29/agent/mo for Copilot
- Free to start
- 50 free, one-timeTrial only
- Helpdesk for escalated cases
- Included, freeIncluded in plan price
Competitor prices as published on their own pricing pages, checked 2026-07-31. Plans and prices change; each comparison links its source.
Pricing
Pay only when the AI handles a conversation.
No setup cost, no seats, no platform fee. Set a monthly cap, and the bill never goes past it.
$0.60
per AI conversation
The first 50 conversations are free — once, when you start, not every month.
Included at no cost
- Built-in helpdesk and shared inbox
- Unlimited team seats
- Escalated tickets your team handles
- Every channel and integration
- Setup, onboarding and migration help
FAQ
Questions brands ask before switching
It tracks orders with live carrier status, changes addresses, swaps sizes, cancels unfulfilled orders, books returns and shipping labels, issues refunds, and answers product questions from your own catalogue. You switch each action on or off, and it only acts after the customer has verified their email.
No. A full helpdesk is included: one inbox for chat, email, Instagram and Messenger, AI-drafted replies, tags, saved views and SLAs. Your whole team gets a seat at no cost, and the tickets they handle are never billed. We can bring your ticket history over from Gorgias, Zendesk or Kundo.
Shopify and WooCommerce, plus 33+ integrations: carriers such as Bring, PostNord, DHL and UPS, warehouses such as Ongoing and Mintsoft, Shipmondo and nShift for labels, Appstle and Seal for subscriptions, and Klaviyo.
You pay $0.60 for each conversation the AI answers. Seats, the helpdesk and escalated tickets cost nothing, and you set a monthly cap so the bill never runs past it. The first 50 conversations are free — once, when you start, not every month.
Each action is a permission you control, an edit that would change what an order costs needs the customer’s confirmation, and you can run any channel in draft mode so a person approves every reply. Everything the agent does is logged on the conversation.
Most brands are live the same afternoon. It reads your products, policies and help pages by itself; you decide its tone and what it may do, then switch on the channels you want.
Put up to 90% of your support on autopilot.
Connect your store in minutes, decide what the agent may do, and watch the queue empty the same day.
50 free conversations to start · No setup cost · Live in minutes